KB439499: Unable to start MicroStrategy Enterprise Manager Service on Linux with error message: "Error while trying to launch application: Couldn't find the JVM library file"

Senior Product Specialist • MicroStrategy

When attempting to start the Enterprise Manager data loader service via mstrctl command on Linux Operating Sytems, users may get a 'Could not find JVM library file' error message. A solution to the issue has been provided.

SYMPTOM
When attempting to start the Strategy Enterprise Manager Data Loader Service via the mstrctl tool in Linux, the following error may be seen:


Error while trying to launch application: 
Couldn't find the JVM library file 
For more information try launching 'EMService.exe -logsettings' to get the resulting EMService.log file
If there is still a problem, please contact Strategy Technical Support.

CAUSE
The Enterprise Manager Data Loader Service requires a library located in the Strategy Health Center directory. If the Health Center directory does not exist or does not contain the correct Java Library files, the Data Loader Service will not start.
ACTION
Ensure that Strategy Health Center has been properly installed before starting the Enterprise Manager Data Loader Service. A repair installation may be necessary to ensure that Strategy Health Center is correctly installed. KB439499

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Knowledge Article

Published:

March 31, 2018

Last Updated:

November 13, 2018