What information could be useful for Technical Support when having issues with Command Manager in Strategy version 10x?
1. Command Manager log and dss log:
How to get Command Manger log:
https://community.Strategy.com/t5/Server/KB42414-How-to-enable-logging-in-Command-Manager/ta-p/192278
Dss log
C:\Program Files (x86)\Common Files\MicroStrategy\Log
2. Exact outline that is failing
3. List of machines involved (OS types of machine) and which one is running command manager.
4. Information if the script that is falling come from the outline list or this is new created script
5. The Kernel XML trace (communication between IS and command manager)
Kernel XML trace:
https://community.Strategy.com/t5/Server/KB47262-Is-it-possible-to-monitor-the-communication-between/ta-p/196899
How to enable XML trace:
https://community.Strategy.com/t5/Server/KB13825-How-to-enable-the-Kernel-XML-API-trace-in-Strategy/ta-p/174342
6. Information if the I-server and Command Manager are installed in different machines
7. Information about the hosts file (or screenshots) both from the IS machine and the client with Command Manager
8. The IP address (provide screenshot)
Where to find supplemental information about Command Manager?
-Strategy System Administration Guide “Automating Administrative Tasks with Command Manager”
-see the Command Manager Help (press F1 from within Command Manager)
Other
Command Manger Exit codes:
https://community.Strategy.com/t5/Architect/KB208324-List-of-Strategy-Command-Manager-9-4-x-Exit-Codes/ta-p/208324
Applies for 9.4 and also 10x version
KB439551
