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KB439620: MicroStrategy Mobile 10.10 App displays does not fit to screen and displays black bars at the top and bottom of the screen on an iPhone X.


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• Strategy


This Knowledge Base article addresses an identified defect with the display of the MicroStrategy Mobile App on an Apple iPhone X.

SYMPTOM:
On an Apple iPhone X, the Strategy Mobile App version 10.10 does not display on full screen. A narrow black space is seen at the top and bottom of the app as shown below.

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CAUSE:
This is a limitation in Strategy Mobile 10.10. The Launch Image that Strategy uses was not specifically designed for the iPhone X. However, this has been logged internally to enhance the capabilities to match the resolution of the iPhone X.
 
ACTION:
Currently this issue is still being reviewed for feasibility by our Technology team and is not scoped for any upcoming scheduled Strategy release.
​The Strategy Internal Reference Number for this issue is: US106012 439620 KB439620


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Knowledge Article

Published:

February 7, 2018

Last Updated:

December 31, 2018