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KB439658: Command manager console (cmd) cannot execute scripts for Enterprise Manager on Windows in MicroStrategy version 10.2 and 10.3


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• Strategy


Scripts for Enterprise Manager do not work when they are run from Command manager console (cmd). Java errors are showing when trying to run them. Scripts from Enterprise manager are working well when they are executing with GUI 'Command Manager'. This is only visible when running Enterprise Manger Scripts on Windows.

SUMMARY:
Scripts for Enterprise Manager do not work when they are run from Command manager console (cmd). Java errors are showing when trying to run them. Scripts from Enterprise manager are working well when they are executing with GUI 'Command Manager'. This is only visible when running Enterprise Manger Scripts on Windows.
SYMPTOM:
When trying to execute an Enterprise Manager commands in cmd for example:
LIST ALL DATA LOADS IN ENTERPRISE MANAGER "<Server name>" IN PORT 9999;

ka04W000000ObBFQA0_0EM44000000YS3l.png

Users receive an error:

ka04W000000ObBFQA0_0EM44000000YS3q.png

Error Code: -2147154915 Error launching Strategy Command Manager
CAUSE:
This is a defect from Strategy side
WORKAROUND:
Please use the GUI version of Command Manager or upgrade to 10.5
Contact Technical Support for any updates about the issue.
  KB439658


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Knowledge Article

Published:

February 12, 2018

Last Updated:

December 31, 2018