Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOMS
Users on particular hardware will find that some devices using windows 10 have no effect when pressing the export button as depicted the bottom right of the screenshot below:
STEPS TO REPRODUCE
1. Go to the download site and download the 10.10 desktop version of Strategy.
2. Install desktop locally on a Windows 10 environment.
3.Create a dossier dossier
4. Choose File > Export to PDF.
The Export to PDF dialog opens.
5. Choose formatting options from the General and Layout sections of the ClosedExport to PDF dialog.
6.Click Export.
7. Nothing Happens
CAUSE
This is an identified defect when using Desktop 10.10 with the pack. In-house the issue was encountered by installing the Polish language Package
ACTION
This issue has been addressed in 11.1. Upgrade to this version to take advantage of this fix.
WORKAROUND
As this issue is specific to the device and the Operating system it may be attempted to install an alternative language package such as English (United States)
Article Reference Number: KB439738 KB439738
