KB439769: Web preferences that are changed via Command Manger script is not getting applied in MicroStrategy Web

Symptom

Strategy Web Preferences can be changed in Strategy Web and Strategy Command Manager. However, users in Strategy will notice that changing “Default grid style” in Command Manager does not apply the change in Strategy Web. After checking Web Preferences in Command Manager using the following script, the user confirms that the preference was changed successfully:
LIST ALL WEBPREFERENCES IN PROJECT "XXXXX";   
 
However, this does not match what users see from checking the Strategy Web Preferences through the Strategy Web interface.
 

Steps to reproduce

1. In Strategy Web 9.x and 10.x, check the Web Preferences for a project under Project Level --> “Default grid Style”. The image below shows that the style set to “Corporate”.

1. Open Command Manager and run the following script to change the style to “Accounting”, using the following Command Manager script:

 
APPLY WEBPREFERENCES NAME "Default grid style:" VALUE "Accounting" TO PROJECT "Strategy Tutorial";
 

1. Run the following script in Command Manager to make sure the change was applied successfully:

 
LIST ALL WEBPREFERENCES IN PROJECT "Strategy Tutorial";
 

1.  Open Strategy Web and notice that “Default grid style” is still set to “Corporate”.

Cause

This issue specifically affects Strategy 9.4.1 and 10.4 and users who are attempting to change the Web Preferences via Command Manager.
 

Action

Currently, this issue is not scoped to be addressed for any upcoming scheduled Strategy release. Consider using the workarounds listed in this article.
 

Workaround

1. Change the Web Preferences in Strategy Web, not in Strategy Command Manager.
2. If for any reason, the Web preferences have to be changed via Command Manager, please restart Web Server. The following image shows the “Default grid style” set to “Accounting” as was expected: