Troubleshooting
Unable to Open .mstr File from a Network Folder using Workstation 10.10 on Mac
Within Strategy Workstation 10.10 on Mac, some of our users are not able to open the .mstr file which is residing in the network drive location. However, the users are able to open the same file from that remote location using Strategy Desktop. This article will review how the error is occurring and next steps. Get going!
Steps to reproduce
Why is this happening?
This is a known defect in Strategy Workstation 10.10 on Mac.
In Workstation windows, users will be able to open it successfully.
Status
ACKNOWLEDGED IN-PROGRESS SOLVED (Version: 11.0)
Next Steps
To resolve this issue, please upgrade to Strategy version 11.0 or newer.
Have other questions? Feel free to start a discussion or reach out to your Support liaison to open a case!