KB43990: Error "Unable to find a valid MicroStrategy installations file (/opt/apps/microstrategy//mstrinstalls.xml)" occurring when trying to apply hotfix on 9.x/10.x GA on Linux machine.

• Strategy

This article explains a situation where when trying to apply hotfix the following error occurs: "$ ./setupHF.sh Unable to find a valid MicroStrategy installations file (/opt/apps/microstrategy//mstrinstalls.xml) This file is required to install <version>. The Installation will terminate now."

SYMPTOM:
When trying to apply hotfix on top of Strategy 9.3 GA on Linux machine the following error occurs:


$ ./setupHF.sh Unable to find a valid Strategy installations file (/opt/apps/MicroStrategy//mstrinstalls.xml) This file is required to install 9.3.0 Hotfix 1. The Installation will terminate now.

CAUSE:
The root cause of this issue is the fact that the user that performs the Hotfix installation is different than the user that has done the original GA (Generally Available) installation.

ACTION:
Perform the Hotfix installation using the user that has done the original GA installation.

43990

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Knowledge Article

Published:

June 8, 2017

Last Updated:

June 8, 2017