KB440343: MicroStrategy Mobile 10.x Configuration Network Timeout setting has Red Error Box

SYMPTOM
Using Microsoft IIS Web Server, when creating a Mobile configuration on the Strategy Mobile Admin page, on the phone settings tab, the Network Timeout setting has a red error box and does not accept any value as valid.

CAUSE
The ACLs or permissions set for the Strategy Mobile virtual directory at the OS level, have not been elevated enough for the application to read and write correctly. This causes the interface behavior mentioned above.     
ACTION
Follow the steps below to elevate the ACLs or permissions on Strategy Mobile Web application:
On the Strategy Mobile Application in IIS:

1. Right click > Edit Permissions
2. Access the "Security" tab.
3. Click "Edit". Click "Add".
4. Click "Locations...", scroll all the way up, and select the web server machine name.
5. Enter "IUSR" into the user locator box and click "Check Names". 
6. Click OK twice to return to the Security tab.
7. Click "Edit". Click "Add" again
8. Enter "Everyone" into the user locator box and click "Check Names". 
9. Click OK twice to return to the Security tab.
10. Click "Advanced", click "Change Permissions".
11. Enable the box "Replace all child object permissions with inheritable permissions from this object".
12. Click OK until all the windows have been closed.
13. Restart Microsoft IIS.

THIRD PARTY SOFTWARE INSTALLATION WARNING
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
Strategy Internal Reference Number KB440343 KB440343