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KB440402: "ReferenceError mstrLocalStorage is not defined" message appears when running any report


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“ReferenceError: mstrLocalStorage is not defined” error message appears when running a report in Web.

SYMPTOM:
Users running a report in Web might see the following error message:

ka04W000000Ob1eQAC_0EM44000000A6F6.jpeg

“ReferenceError: mstrLocalStorage is not defined”
CAUSE:
The error message points that mstrLocalStorage.js cannot be located. A possible cause is that some files in the Virtual Directory were mistakenly edited or deleted.
ACTION:
A solution to this issue is either a repair installation or manual restoration of an out-of-the-box Virtual Directory. KB440402


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Knowledge Article

Published:

March 28, 2018

Last Updated:

December 31, 2018