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VI "Unset All Filters" does not reset the number of elements correctly

Community Admin

• Strategy

Within Visual Insight, some of our users have been experiencing the inability to use the "Unset All Filters" properly. When using Visual Insights, users will use multiple filters or filter selectors to target the ones below by setting the filter panel context menu to "Target All Filters Below". After this, they may select "Unset All Filters"; however, this option will not bring all the elements back. Want to learn more? This article will give you some next steps!

Troubleshooting
VI "Unset All Filters" does not reset the number of elements correctly
Within Visual Insight, some of our users have been experiencing the inability to use the "Unset All Filters" properly. When using Visual Insights, users will use multiple filters or filter selectors to target the ones below by setting the filter panel context menu to "Target All Filters Below". After this, they may select "Unset All Filters"; however, this option will not bring all the elements back.
Steps to reproduce

  1. There are 3 filters in the dashboard as shown. The number of elements for category is 4, item is 360 and supplier has 36.
ka04W00000147r3QAA_0EM44000000A6QT.jpeg

 

  1. Select the following elements from each filter: 

Category = Electronics and Movies. Showing (2 of 4)
Item = Select the 1st and 4th elements.  Showing (2 of 180)
Supplier = Select ATF Electronics. Showing (1 of 2)
 

  1. From the Filter pane context menu, click Unset All Filters.
ka04W00000147r3QAA_0EM44000000A6QY.jpeg

 

  1. The number of elements returned after Unset All Filters are incorrect.


Category (4), Item (180), Supplier (2)
It should match the number of elements as shown in 1.

ka04W00000147r3QAA_0EM44000000A6Qd.jpeg

Status
ACKNOWLEDGED   IN-PROGRESS   SOLVED   (Version: 11.0)
Next Steps
To resolve this issue, please upgrade to Strategy 11.0 or newer.
For a temporary workaround: within the process above, click the Refresh button to get all the elements back.

ka04W00000147r3QAA_0EM44000000A6Qi.jpeg

  
Have other questions? Feel free to start a discussion or reach out to your Support liaison to open a case!
 
Want to upgrade to Strategy 2019? Visit the Strategy website!
 

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Knowledge Article

Published:

March 29, 2018

Last Updated:

January 1, 2019