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KB44045: Running Microstrategy Web 9.3.0 Hotfix 2 in an Embedded Iframe Results in a Javascript Error Message on the Desktop Page with Internet Explorer 9


Community Admin

• Strategy


The following javascript error will occur when MicroStrategy 9.3.0 Hotfix 2 is embedded in an iframe using Internet Explorer 9:

SYMPTOM
The following javascript error will occur when Strategy 9.3.0 Hotfix 2 is embedded in an iframe using Internet Explorer 9:
 

ka04W000000OdNSQA0_0EM440000002Gai.png

 
Sample Code/Error
JavaScript errors were encountered on this page. * Click her for more details.
 
Strategy client-side error log:
Unable to get value of the property 'getBoundingClientRect':
object is null or undefined
at unknown function ()
at unknown function ()
at unknown function ()
 
STEPS TO REPRODUCE

  • Create a simple HTML page with an embedded iframe:

ka04W000000OdNSQA0_0EM440000002Gag.png
  • Run the html page with the embedded iframe. 

 
ACTION
This issue does not occur in Strategy 9.3.1 GA or higher.  Upgrade to take advantage of the fix.
 
WORKAROUND
The following are other suggestions on how to work around the issue:

  1. If upgrading is not an option, then downgrading to 9.3.0 GA will not result in the issue.
  2. Users can use compatibility mode with Internet Explorer 9.
  3. Users can use other browsers like Chrome or Firefox that will not throw the javascript error.

 
ADDITIONAL INFORMATION:
 
The Strategy SDK allows you to customize the standard Strategy Web interface, and extend and integrate the Strategy business intelligence functionality into other applications. However, before changing the way Strategy Web products look or behave, it is helpful to understand how the application is built. For more information regarding the Strategy Web architecture or the process of customizing Strategy Web, please refer to Strategy Developer Zone (https://resource.microstrategy.com/msdz/).
 
To access the Strategy Developer Zone, you must have access to the Strategy Knowledge Base, you must have purchased the Strategy SDK, and you must be current on your Strategy maintenance agreement. If you are a US-based business and believe that you satisfy all three of these conditions but you do not have access to the Strategy Developer Zone, please contact Strategy Technical Support at support@microstrategy.com or at (703) 848-8700. If you are an international business, please contact Strategy Technical Support at the appropriate email address or phone number found at http://www.microstrategy.com/Support/ContactUs.asp.
 
 
CUSTOMIZATION WARNING:
 
This customization is provided as a convenience to Strategy users and is only directly applicable to the version stated. While this code may apply to other releases directly, Strategy Technical Support makes no guarantees that the code provided will apply to any future or previous builds. In the event of a code change in future builds, Strategy Technical Support makes no guarantee that an updated version of this particular customization will be provided. In the event of a code change in future builds, Strategy may not be able to provide additional code on this matter even though this customization is provided at this time for this specific build. For enhancements to this customization or to incorporate similar functionality into other versions, contact your Account Executive to inquire about Strategy Consulting assistance.


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Knowledge Article

Published:

June 22, 2017

Last Updated:

June 22, 2017