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  3. KB440478: Error message saving dossier: One or more files could not be saved. Please check the file permissions (read-only) and try again.

KB440478: Error message saving dossier: One or more files could not be saved. Please check the file permissions (read-only) and try again.


Alexander Nelson

Support Engineer • Strategy


This Knowledge Base article describes an error message brought up when saving in a dossier, the steps to reproduce it possible workarounds, and the code fix implemented to omit the issue.

Starting with the release of MicroStrategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOM
Wen truing to save changes in dossier some user may experince the error message:

ka0PW0000001JTuYAM_0EM44000000A6oL.png
One or more files could not be saved. Please check the file permissions (read-only) and try again. 

STEPS TO REPRODUCE
+ The issue can be reproduced in Tutorial with JSP and ASP. 
+ Bellow you'll find a table that could be put into excel used to reproduce the issue 

Country

Region

Call Center

USA

Central

Milwaukee

USA

Central

Fargo

USA

Mid-Atlantic

Washington, DC

USA

Mid-Atlantic

Charleston

USA

Northeast

Boston

USA

Northeast

New York

USA

Northwest

San Francisco

USA

Northwest

Seattle

USA

South

New Orleans

USA

South

Memphis

USA

Southeast

Atlanta

USA

Southeast

Miami

USA

Southwest

San Diego

USA

Southwest

Salt Lake City

England

England

London

France

France

Paris

Germany

Germany

Berlin

Canada

Canada

Toronto

Web

Web

Web



1. Log in to MicroStrategy Web 
2. Create a dossier 
3. Add data from an excel file 
4. Import it without doing any data wrangling. Click in Finish 
5. Save and close dossier either by clicking in the save icon or by going to File -> Save as. Name it Dossier1 
6. Run Dossier1 
7. You can right click in any attribute, but for illustration purposes, right click in ‘Call Center’ attribute 
8. Click in ‘ Define Geography’ -> Select ‘State’ and then also Click in ‘Country’ to create an additional attribute 
9. Rename the newly created attribute to for example ‘State’ by right clicking on it and clicking in ‘Rename’ 
10. Save Dossier again either by clicking in the save icon or by going to File -> Save 
11. You will see the attached error “One or more files could not be saved. Please check the file permissions (read-only) and try again. 


ACTION
This issue has been addressed in 10.10. Upgrade to this version to take advantage of this fix.

WORKAROUND
1. Log in to MicroStrategy Web 
2. Create a dossier 
3. Add data from an excel file 
4. Import it without doing any data wrangling. Click in Finish 
5. You can right click in any attribute, but for illustration purposes, right click in ‘Call Center’ attribute 
6. Click in ‘ Define Geography’ -> Select ‘State’ and then also Click in ‘Country’ to create an additional attribute 
7. Rename the newly created attribute to for example ‘State’ by right clicking on it and clicking in ‘Rename’ 
8. Save Dossier either by clicking in the save icon or by going to File -> Save 
9. The dossier will be saved successfully.  KB440478

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Knowledge Article

Published:

March 21, 2024

Last Updated:

March 21, 2024