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What Workstation logging is available in MicroStrategy 10.9 and higher?


Junlong Chen

Quality Engineer, Principal • MicroStrategy


Workstation for both Windows and Mac OS has a set of log files that can be found or enabled for troubleshooting purposes. With every new MicroStrategy release, these files will include additional logging information. In this knowledge-based article, we will review the next steps that you can take to obtain the log files and find the locations you will need. Check it out!

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
Troubleshooting:

More Information on Windows-based Workstation log files


The following locations for Windows-based Workstation log files:
Workstation.log:
C:\Users\<User Name>\AppData\Local\Strategy_Inc\log\Workstation.log
DSSErrors.log
Before Strategy 2021 Update 4
C:\Program Files\Strategy\Workstation\DSSErrors.log
After Strategy 2021 Update 4
C:\Users\<User Name>\AppData\Roaming\Strategy\Strategy Workstation\DSSErrors.log
*Note that a Fiddler trace can also be used to trace network traffic
 

More Information on Mac-OS-based Workstation log files


The following files will be available for Mac OS-based Workstation files:
Workstation.log
 ~/Library/Application Support/com.Strategy.Workstation/Strategy Workstation.log
 
DSSErrors.log
~/Library/Containers/com.Strategy.Workstation.DossierEditor/Data/DSSErrors.log
 
Run the following command in Terminal to generate a file that will trace Rest APIs used by Workstation:


defaults write com.Strategy.Workstation logging.config -string '{"logToXcodeConsole":true,"minLogLevel":0, "logToAppleSystemLog":true, "logToFile":true}’

 


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Knowledge Article

Published:

March 30, 2018

Last Updated:

March 21, 2024