SYMPTOM
After an upgrade to Strategy 10.4 Hotfix 7, personalized subscriptions which existed before the upgrade get sent with non-personalized content, leading to end users receiving incorrect versions of their report. This issue is observed for subscriptions based on Intelligent Cube reports (view reports). Also, this issue is not seen for newly created subscriptions, but is seen with existing subscriptions.
Users may receive either of the following errors trying to edit the subscription in Web as well:
Error in report results User request is completed
Error in job details Your request could not be processed due to a server error. Please try again. If the problem persists, contact the server Administrator. User request is completed.
2018-04-18 12:08:29.472-05:00 [HOST:HOSTNAME][SERVER:CastorServer][PID:1435][THR:4296][Kernel][Error] MsiWorkingSet::RebuildReportEx: report instance 0x1170032A8 get_Next return unexpected step 4100 during constructing result 2018-04-18 12:08:29.472-05:00 [HOST:HOSTNAME][SERVER:CastorServer][PID:1435][THR:4296][Kernel][Error] MsiWorkingSet::ApplyDeltaXMLEx(): RebuildReportEx returns error = 0x800039BF
CAUSE
This is a regression defect that was introduced with Strategy 10.4 Hotfix 7.
ACTION
This issue is expected to be fixed in an upcoming Hotfix on Strategy Secure Enterprise 10.4.