KB440992: After upgrading a Teradata ODBC driver to 16.x, "Cannot export to .MSTR file because the underlying DBConnection's connection string cannot be converted to a neutralized format." error when downloading a dossier in 10.10 and above

• Strategy

This Knowledge Base article describes a known issue that has been classified as a defect in MicroStrategy 10.10 and above.

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOM
After upgrading a Teradata ODBC driver to version 16.x, users are unable to download a Teradata data-based dossier to a .mstr file in Strategy Web 10.10 and above. In the Web interface the following error message appears:

In the DSSErrors.log:


2018-06-05 23:02:43.694 [HOST:xxxxx][SERVER:CastorServer][PID:6016][THR:4328][COM Shared][Error][0x80044B0E] Cannot export to .MSTR file because the underlying DBConnection's connection string cannot be converted to a neutralized format. Check the ConnstrMapping.json file to see if it is correctly configured.

STEPS TO REPRODUCE
1. Install a Teradata 16.x ODBC driver.
2. Create a DSN to the Teradata 16.x data warehouse.
3. In Web, log in to the Project.
4. On the landing page, select Add Data Sources > Databases > Pick tables (or any other option).
5. Click on the"+" sign to add a new data source.
6. Select DSN data sources > pick the DSN created in the step 2. Specify the version - Teradata 16.10.
7. Type in the User, Password, and a Data Source Name.
8. Pick one or more tables from the Teradata warehouse.
9. Click on Prepare Data, and then Create a Dossier, finally save a Dossier.
10. From the File menu within the Dossier, select the option Download Dossier.
11. The error message appears.
CAUSE
This is an identified defect in Strategy 10.10 and 10.11.

ACTION
Currently, this issue is being reviewed by Strategy for a potential code fix on an upcoming Strategy release.
Article Reference Number: KB440992

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Knowledge Article

Published:

June 10, 2018

Last Updated:

March 21, 2024

2018-06-05 23:02:43.694 [HOST:xxxxx][SERVER:CastorServer][PID:6016][THR:4328][COM Shared][Error][0x80044B0E] Cannot export to .MSTR file because the underlying DBConnection's connection string cannot be converted to a neutralized format. Check the ConnstrMapping.json file to see if it is correctly configured.