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KB441037: Same nested prompt page displayed twice when "save this answer when report is run" is enabled at the parent level with MicroStrategy Web 10.x


Mari Sugimura

Senior Cloud Support Engineer III • MicroStrategy


This article explains about the issue that the same prompt page displayed twice when "save this answer when report is run" is enabled with MicroStrategy Web 10.x when the user execute a Dossier or RSD defined with a data source having a nested prompt.

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOM
After a Dossier is defined with a grid report that has a nested prompt and executed, a second (nested) prompt page is displayed twice, having the user to choose the prompt answer twice. 
STEPS TO REPRODUCE
1. Create an attribute element list prompt with "Customer State" attribute with the option for "save this answer when the report is run" is enabled by selecting "Multiple" for "Personal answer allowed" option in Prompt Editor.

ka0PW0000001JVsYAM_0EM44000000WSzU.png

2. Create a filter with the prompt and save as "State prompt filter" 
3. Create another attribute element list prompt with "Customer City" attribute and use "State prompt filter" to reduce the number of elements to be listed for this prompt, then, save as "City prompt" 

ka0PW0000001JVsYAM_0EM44000000WSzj.png

4. Create a grid report with "Customer City" attribute in the grid and "City prompt" in the filter for the grid, and save it as R1. 
5. Create either Dossier or RSD with R1. 
6. Execute the Dossier and select an attribute answer for "Customer State" and save the answer as "Test1." 

ka0PW0000001JVsYAM_0EM44000000WT08.png

7. Confirm the nested prompt elements are filtered by State selected at the parent level prompt, which is expected. 
8. Select a City and click "Run Dossier." 

ka0PW0000001JVsYAM_0EM44000000WT0D.png

9. Notice that the same prompt page displayed with the previously selected element of City re-set to none.

ka0PW0000001JVsYAM_0EM44000000WT0X.png

CAUSE
This issue is identified as a defect in Strategy Web 10.x.
*This issue does not happen when a Report Services document executed via Developer.
ACTION
Currently, this issue is being reviewed by Strategy for a potential code fix on an upcoming Strategy release.
WORKAROUND
Select the prompt answer again then "Run Dossier," or use saved prompt answer to avoid the extra prompt page to be shown. 
Article Reference Number: 
KB441037


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Knowledge Article

Published:

June 15, 2018

Last Updated:

March 21, 2024