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KB441045: After configuring Library while using a Clustered Web Server Configuration, Library only appears on a single Web server node


Vincent Auyeung

Principal Support Engineer • MicroStrategy


After ensuring appropriate changes have been made to Library configuration files, the link to Library can only be found when connecting to a single Web Server.

SYMPTOM:


While configuring Strategy Library for a clustered Web server, various changes need to be made in the configuration files. These modifications can be found here: 
https://www2.microstrategy.com/producthelp/Current/InstallConfig/en-us/Content/load_balancer_clustering_library.htm
After ensuring the changes have been made, the link to Library can only be found when connecting to a single Web Server.

CAUSE:


Modifications must be made to the sys_defaults.properties file on the Web server which can be found in the default install path:
C:\Program Files (x86)\Common Files\Strategy\Tomcat\apache-tomcat-8.0.30\webapps\Strategy\WEB-INF\xml

ACTION:


Add the following entries to the sys_defaults.properties file:


identityTokenSecretKey=
consumerWebBaseURL=

After adding those parameters with the appropriate entries, restart the application server(s).


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Knowledge Article

Published:

June 18, 2018

Last Updated:

December 12, 2018