SYMPTOM
Using the export to excel option from the grid header outputs an Excel file with the full-screen content of the dashboard even though the desired content was only a grid from the dashboard .
CAUSE
This is a known issue with Strategy 10.4 Hotfix 7.
ACTION
This issue has been addressed with Strategy Web 10.4 Hotfix 8. Upgrade to take advantage of the fix.
WORKAROUND
The only workaround available is to disable the wait page that displays for long running report executions. Disabling the wait page will affect interaction with Strategy Web on various levels. Besides not being able to access links (Send to History List, Cancel execution), long-running executions might trigger HTTP request timeouts.
1. Navigate to the Strategy Web deployment folder.
2. Open "pageConfig.xml" from [Strategy Web Deployment Folder]/WEB-INF/xml/
Note: Backup pageconfig.xml before making any change.
3. Search all the elements named "maxWait" and set the value to "-1". (Current default value is 2000 or 10000)
4. Save the change.
5. Restart your Web Server.
