KB441669: In MicroStrategy Library 10.11 using WebSphere URL logging through http://server:port/MicroStrategyLibrary results in 404 error

Description

In Strategy 10.11, users of the Strategy Library application are receiving 404 errors after logging in using an environment URL of the form http://<server_name>:<port>/StrategyLibrary when the application has been deployed through IBM WebSphere.
 

Steps to reproduce

1. IBM WebSphere is installed and configured
2. Deploy the Strategy Library WAR file into WebSphere (Link )
3. After installed and configured, go to the Strategy Library Administration page and connect Library to your Strategy Intelligence Server (Link)
4. From a browser, access Strategy Library from a url of the following format: http://<server_name>:<port>/StrategyLibrary
5. The redirect after logging in results in a 404 error instead of redirecting the user correctly to http://<server_name>:<port>/MicroStrategyLibrary/app.

Why is this happening?

This is a known defect in the Strategy 10.11 release, which has been fixed in Strategy 11.0 and all subsequent releases.
 

Solution

Option 1

While still using the Strategy 10.11 release, make sure that the URL provided to end users is of the form http://<server_name>:<port>/MicroStrategyLibrary/app as this will avoid the 404 error.

Option 2

Upgrade your environment to the latest version of Strategy (2019+).
Have other questions? Feel free to start a discussion or reach out to your Support liaison to open a case!
Want to upgrade to Strategy 2019? Visit the MicroStrategy website!