KB441773: "Unable to resolve project name" error, when creating Data Load in MicroStrategy 2021

SYMPTOM
When trying to create new Data Load in Strategy Command Manager, the following error message is shown:

Syntax is correct.
Unable to resolve project name
Task(s) execution completed with errors.

CAUSE
One possible cause is that Data Load is unable to resolve host name due to DNS issue.
ACTION
-First execute the following statement:
STOP MONITORING SERVER "<iserver machine name>" IN ENTERPRISE MANAGER "<em machine name>" IN PORT 9999; 
-Then execute the following statement:
START MONITORING SERVER "<iserver machine ip address>" IN PORT 34952 USING USERNAME "<username>" PASSWORD "<password>" FOR ENTERPRISE MANAGER "<em machine ip address>" IN PORT 9999; 
-After the previous steps, please try to execute this statement:
CREATE DATA LOAD "<data load name>" FOR ENVIRONMENT "<iserver ip address>" AND PROJECT "<project name>" DO ACTION UPDATEWAREHOUSE CLOSESESSIONS REPOPULATETABLES UPDATESTATS UPDATEOBJECTDELETIONS BEGIN DATE "xx/xx/xxxx 00:00:00 +0000" TO "xx/xx/xxxx 00:00:00 +0000" FREQUENCY DAILY ON MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY AT 00:00:00 ENABLED IN ENTERPRISE MANAGER "<em ip address>" IN PORT 9999; 
 
KB441773