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KB441927: MicroStrategy Android SDK App Crashes on Android OS 4.4 Devices If Enabled “App Password Options” from Mobile Pre-configuration


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• Strategy


MicroStrategy Android SDK app will crash on Android OS 4.4 devices if users enabled “App Password Options” on the mobile configuration used for mobile pre-configuration.

SYMPTOM:
Strategy Android SDK app will crash on Android OS 4.4 devices if users enabled “App Password Options” on the mobile configuration used for mobile pre-configuration.
 
STEPS TO REPRODUCE 
1. Create an Android phone configuration with "App password options" enabled  
2. Refer to the Android SDK documentation to pre-configure MSTR app with above configuration link
3. Install the app on an Android OS 4.4 phone, the app will crash when the first time opened
 
CAUSE:
 
This is a known defect on Strategy mobile app 10.11 for Android OS 4.4
 
ACTION:
This issue has been addressed on Strategy Mobile app 11.0. Please upgrade to take advantage of the fix when it is released.
KB441927


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Knowledge Article

Published:

September 26, 2018

Last Updated:

February 14, 2024