KB442074 : "Application Error : Sorry, an error has occurred. Please contact your Administrator" appears when trying to open a dossier in Library

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.

Description

In Strategy Library 10.11, users may see the error message "Application Error: Sorry, an error has occurred. Please contact your administrator" after trying to log in.
 

When reviewing the Strategy Library log (https://www2.microstrategy.com/producthelp/10.11/InstallConfig/WebHelp/Lang_1033/Content/library_windows_logging.htm), a message indicating 'Configuration session ID is not specified' is also found:
 

Steps to reproduce:

1. Log in to Strategy Web
2. From the folder browsing interface, go to Strategy Library by clicking on the link for 'Strategy Library' in the left side bar
3. Provide log in credentials when prompted by the Library application
4. An error message is displayed, stating "Application Error : Sorry, an error has occurred. Please contact your Administrator"

Why is this happening?

This is a known issue in Strategy Library 10.11. This particular behavior may be encountered the web server hosting Strategy Library was started and no users log in to the Strategy Library application for an extended period of time (i.e. within 1 to 2 days). If you restart the web server, the issue will go away temporarily (only).
 

Solution

Option 1

This issue has been resolved in the Strategy 11.0 and newer releases. Upgrade to this version to take advantage of the fix.
 

Option 2

If upgrading to the latest version of Strategy is not an option or if you would like to resolve the solution in the interim, follow the steps below:

1. >From the machine hosting Strategy Library, browse into the path StrategyLibrary/WEB-INF/xml/ and open the sys_default.xml file
2. Change the value for 'useAsymmetricClustering' from 0 to 1

1. Restart the application server hosting Strategy Library