EducationSoftwareStrategy.com
StrategyCommunity

Knowledge Base

Product

Community

Knowledge Base

TopicsBrowse ArticlesDeveloper Zone

Product

Download SoftwareProduct DocumentationSecurity Hub

Education

Tutorial VideosSolution GalleryEducation courses

Community

GuidelinesGrandmastersEvents
x_social-icon_white.svglinkedin_social-icon_white.svg
Strategy logoCommunity

© Strategy Inc. All Rights Reserved.

LegalTerms of UsePrivacy Policy
  1. Home
  2. Topics

KB442221: 404 error is received when accessing mstrWeb after SAML is configured.


Yuxia Zhang

Quality Engineer • MicroStrategy


This documentation explains a possible cause for 404 error when accessing mstrWeb after SAML is configured.

SYMPTOM:
404 error is received when accessing mstrWeb after SAML is configured.
CAUSE:
A possible cause is that the web.xml file is not modified correctly.
To verify, open catalina.log under Tomcat\logs and check if there is any parse error as below:
 


SEVERE [localhost-startStop-1] org.apache.tomcat.util.descriptor.web.WebXmlParser.parseWebXml Parse error in application web.xml file at [file:/C:/Program%20Files/Apache%20Software%20Foundation/Tomcat%208.5/webapps/MicroStrategy/WEB-INF/web.xml]
 org.xml.sax.SAXParseException; systemId: file:/C:/Program%20Files/Apache%20Software%20Foundation/Tomcat%208.5/webapps/MicroStrategy/WEB-INF/web.xml; lineNumber:x; columnNumber: x; ...

ACTION:
Follow KB39422 to modify web.xml file from scratch.
 


Comment

0 comments

Details

Knowledge Article

Published:

November 8, 2018

Last Updated:

November 8, 2018