KB442453: Dossier loses the font format when exported to PDF file in MicroStrategy 10.11 on Unix/Linux

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
DESCRIPTION:
In Strategy 10.11 on Linux when exporting a Dossier to PDF file, the font is converted to Times New Roman format.

This issue does not happen when exporting from a Document to a PDF file

STEPS TO REPRODUCE:
Create a dossier using Verdana, Trebuchet MS, Tahoma, Helvetica, Comic Sans or Arial font and then export a dossier to PDF
CAUSE:
The issue is caused because the New Export Engine doesn't read from the PDFGeneratorFiles folder but from the OS font folder.
 
ACTION:
Copy the Font files to the Font OS Folder.

1. The location where fontconfig wants the font files to live is configurable, but the default is for each family of fonts to have their own subfolder in /usr/share/fonts/. Copy the font files.
2. The fontconfig cache needs to be updated by running command: fc-cache /usr/share/fonts/
3. Verify if the font is installed successfully using: fc-list | sort
4. If the font is still not showing, restart the process for the new export engine.

KB442453