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KB442546: "Invalid input format: innerWidth" error appears when executing a document using Internet Explorer in MicroStrategy Web

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• Strategy

This Knowledge Base article describes an issue in which users cannot execute documents in MicroStrategy Web in an Internet Explorer browser unless the browser’s zoom setting is set to 100%.

Description


In Strategy Web 2019, the following error message appears when running a document on Internet Explorer.  


The Web Serve encountered an unknown runtime error. 
Invalid input format: innerWidth.

Steps to Reproduce


Follow these steps to reproduce the issue in a Strategy Tutorial Project:

  1. Open Strategy Web 2019 in Internet Explorer.
  2. Change the Internet Explorer browser zoom to anything other than 100%.
  3. Execute a document. Notice the error appears.

Why is this happening?


This is an identified defect in Strategy Web 2019. When Internet Explorer's zoom is set to anything other than 100%, Strategy is unable to calculate the correct size of the display of the document.

Solution

This issue is fixed in Strategy 2019 Update 1. To take advantage of the fix, upgrade to Strategy 2019 Update 1 or later.

Workaround

For an immediate solution in Strategy Web 2019, change Internet Explorer's zoom level to 100% to avoid the issue. 

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Knowledge Article

Published:

December 31, 2018

Last Updated:

December 2, 2019