KB44358: Users are unable to use certain HTML tags when an HTML container is in a panel in Interactive Mode in MicroStrategy Web 9.3.x.

SYMPTOM:
 
In Strategy Web 9.3.x, when an HTML container is placed in a panel stack certain custom HTML tags will not work in Interactive Mode.
 
Refer to the Steps to Reproduce section for the specific case scenario.
 
STEPS TO REPRODUCE:

• Create a new document in Strategy Tutorial.
• Insert a panel stack into the document.
• Insert an HTML container onto the panel stack.
• Insert the following HTML code into the HTML container:
  
  <select>
  <option value="volvo">Volvo</option>
  <option value="saab">Saab</option>
  <option value="mercedes">Mercedes</option>
  <option value="audi">Audi</option>
  </select>
  
   
  

• Note: The document should look like this in Design Mode.
• View the document in Express Mode.
  
  

• Note: The dropdown box works as expected in Express.
• View the document in Interactive Mode.
  

• Note: When pressing on the arrow the dropdown selector does not expand.

CAUSE:
 
This is a limitation of the HTML container in Strategy Web 9.3.x. The HTML container was not created to support all custom html tags. The select tag is an example of an html tag that was not intended to work, even when it does work under certain circumstances.
 
ACTION:
 
Contact Strategy Technical Support for an update on this issue.
 
WORKAROUND:
 
Users can either choose to view the document in Express Mode or choose not to insert the HTML container onto a panel stack. Either choice will permit users to manipulate the dropdown box as expected.