KB44458: Installation of MicroStrategy 9.3.1 Hotfix fails with the “java.lang.NullPointerException” error message

• Strategy

Users attempt to install MicroStrategy 9.3.1 Hotfix on top of MicroStrategy 9.3.1. The installation fails with the “java.lang.NullPointerException” message.

SYMPTOM:
Users attempt to install Strategy 9.3.1 Hotfix on top of Strategy 9.3.1. The installation fails with the “java.lang.NullPointerException” message.
The issue is seen on Strategy 9.3.1 Hotfix installations on all UNIX/Linux operating systems: Linux, AIX, HP, Solaris and with all three installations modes: GUI, console and silent. The issue does not occur for Strategy 9.3.1 Hotfix installations on Windows.
Following are the steps to reproduce the issue:
1) On a UNIX/Linux machine, install Strategy 9.3.1 GA with license Key 1. The install completes successfully.
2) Modify the installation using a second license key (Key 2). The update completes successfully.
3) Attempt to install Strategy 9.3.1 Hotfix. The following error is received during the installation:


Exception in thread "main" java.lang.reflect.InvocationTargetException 
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) 
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) 
at java.lang.reflect.Method.invoke(Unknown Source) 
at org.eclipse.jdt.internal.jarinjarloader.JarRsrcLoader.main(JarRsrcLoader.java:58) 
Caused by: java.lang.NullPointerException 
at com.Strategy.install.support.ActivationUtilities.getProductList(ActivationUtilities.java:88) 
at com.Strategy.install.support.ActivationUtilities.initRegistrationProductList(ActivationUtilities.java:74) 
at com.Strategy.install.support.ValidationUtilities.isActivationRequired(ValidationUtilities.java:284) 
at com.Strategy.install.wizard.utilities.dialogs.ActivationDialogLogic.aboutToDisplay(ActivationDialogLogic.java:11) 
at com.Strategy.install.wizard.cli.dialogs.ActivationWelcomeDialogCLI.aboutToDisplayPanel(ActivationWelcomeDialogCLI.java:60)

This issue does not happen if the license key update takes place through License Manager in Step #2.
CAUSE:
This is a known issue in Strategy 9.3.1.
ACTION:
This issue has been addressed in Strategy version 9.4.0 and above.

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Details

Knowledge Article

Published:

May 23, 2017

Last Updated:

May 23, 2017

Exception in thread "main" java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.jdt.internal.jarinjarloader.JarRsrcLoader.main(JarRsrcLoader.java:58) Caused by: java.lang.NullPointerException at com.Strategy.install.support.ActivationUtilities.getProductList(ActivationUtilities.java:88) at com.Strategy.install.support.ActivationUtilities.initRegistrationProductList(ActivationUtilities.java:74) at com.Strategy.install.support.ValidationUtilities.isActivationRequired(ValidationUtilities.java:284) at com.Strategy.install.wizard.utilities.dialogs.ActivationDialogLogic.aboutToDisplay(ActivationDialogLogic.java:11) at com.Strategy.install.wizard.cli.dialogs.ActivationWelcomeDialogCLI.aboutToDisplayPanel(ActivationWelcomeDialogCLI.java:60)