KB44702: "Child Process hung: Command TransformerTransformForExportCommand" error message appears in the DSSErrors.log when exporting a document or dashboard to Flash in MicroStrategy Web 9.3.x - 9.4.x

SYMPTOM
Users trying to export a document or dashboard to Flash from Strategy Web find that they receive "Index Out of Range" errors in the web browser. Sometimes, they are redirected back to the Strategy Web login screen. Whenever the export fails, the following errors are seen in the DSSErrors.log on the Strategy Intelligence Server machine:
 

Child Process hung: Command TransformerTransformForExportCommandCDSSExporter::ExportDocument3: Export failed for document name XXXXX

• Stop Strategy Intelligence Server 9.3.x - 9.4.x.
• Open the Windows registry and navigate to the following location.
   
  
  
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MicroStrategy\DSS Suite

  
  
  
   
  
  
• Add a new DWORD called 'MHTProcessTimeout' as shown below and set a value for this entry in seconds. A value of 300 would set the timeout to 5 minutes.
   
  
  

UNIX/Linux 
 

1. Stop Strategy Intelligence Server 9.3.x - 9.4.x
2. Create a backup of the MSIReg.reg file found in the home folder of the Strategy installation.
3. Open the MSIReg.reg file to edit it and find the following entry.
    
   
   
   
   

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MicroStrategy\DSS Suite

   
   
   
   
    
   
   
4. Under this entry, add a new DWORD called ''MHTProcessTimeout' ' as given below. The value entered is in hexadecimal. In the example below, the timeout has been set to 300 seconds.
    
   
   
   

   "MHTProcessTimeout"=dword:0000012C