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KB44882: 'QueryEngine encountered error: Connect failed, Login failed' error message appears when trying to connect to a Database with Single Sign On (SSO) authentication in Microstrategy Desktop 9.3.1 and newer versions against Oracle Database


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A Database Connection fails with an error message when using Single-Sign-On Authentication (SSO).

SYMPTOM:
A Database Connection fails with an error message when using Single-Sign-On Authentication (SSO).
 
CAUSE:
A possible explanation to this issue is that the default Project configuration setting for Database instance authentication is to use the Warehouse pass-through credentials from the User Editor > Authentication > 'Warehouse' for warehouse execution.
 
ACTION:
 Uncheck this option from Strategy Desktop Project Configuration settings.
- Navigate to 'Database Instances' > 'Authentication' > Warehouse.
 

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Knowledge Article

Published:

May 15, 2017

Last Updated:

May 15, 2017