KB44885: Error "Error reading file mobileConfig-xxx.xml: Error parsing configuration XML: Content is not allowed in prolog error appears when editing a mobile configuration.
"Error reading file mobileConfig-xxx.xml: Error parsing configuration XML: Content is not allowed in prolog error appears when editing a mobile configuration. This issue is caused by the incorrect encoding of the configuration file. This configuration file is encoded in UTF-8. But the xml parser only supports ANSI.
SYMPTOM: In Strategy Mobile 9.3.1, an error appears when clicking the edit button to edit an existing configuration as shown below:
Error reading file "mobileConfig-XYZ.xml": Error parsing configuration XML: Content is not allowed in prolog
CAUSE: This issue is caused by the incorrect encoding of the configuration file. This configuration file is encoded in UTF-8. But the xml parser only supports ANSI.
ACTION: Go to StrategyMobile/WEB_INF/xml/mobile folder, open the configuration xml file and save it as encoded in ANSI.
