KB44978: When attempting to upload a file using data import no file dialog window is displayed in MicroStrategy Web 9.3.x using Internet Explorer or Firefox.

DESCRIPTION
 
When trying to import a file into Visual Insight using Strategy Data Import, the selection window for files does not open. With no file possible to select, the data import wizard cannot be completed.
 

 
 
The issue occurs in Microsoft Internet Explorer and Mozilla Firefox only. Google Chrome is not affected.
 
CAUSE
This issue might be caused by a security setting of Adobe Flash installation on the client machine that prevents any Flash instance running on the machine from uploading a file to a remote server. Internet Explorer and Firefox require Flash to be installed on a machine while Chrome provides an integrated plugin within the browser and is thus not affected.
 
SOLUTION

• On the affected machine, navigate to C:\Windows\SysWOW64\Macromed\Flash
• Verify if an entry "FileUploadDisable=1 exists.
• Change the value from 1 to 0 or remove the line entirely.
   
  

WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
 
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