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KB45109: "MicroStrategy server products require activation within xxx calendar days of installation" error in MicroStrategy Desktop 9.x but the product is active in License Manager


Stefan Zepeda

Salesforce Solutions Architect • Strategy


"MicroStrategy server products require activation within xxx calendar days of installation" error in MicroStrategy Desktop 9.x

 
SYMPTOM:
 
"Strategy server products require activation within xxx calendar days of installation" error in Strategy Desktop 9.x, as shown below:

ka044000000kKYjAAM_0EM4400000029Vv.jpeg

Sample Code/Error
Strategy's server products require activation within xxx calendar days of installation. At least one server product has not yet been activated after installation and/or upgrade. These product(s) will remain functional for another xxx days after which they will not restart. Please activate these products using License Manager or visit the activation web site at https://licensing.Strategy.com.
 
However, the product is already active when checking in License Manager, as shown below:

ka044000000kKYjAAM_0EM4400000029Vu.jpeg

 
 
CAUSE:
 
A possible reason of the issue is that the Intelligence Server was not restarted properly.
 
 
ACTION:
 
Restart the Intelligence Server.
 
 
 
KB45109


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Knowledge Article

Published:

May 14, 2017

Last Updated:

December 28, 2018