SYMPTOM:
Gmail users cannot receive distribution services emails from Strategy Distribution Services 9.x. When checked DSSErrors.log, error messages as below are found:
Sample Code/Error
Our system has detected an unusual amount of 4.7.0 unsolicited mail originating from your IP address. To protect our 4.7.0 users from spam, mail sent from your IP address has been temporarily 4.7.0 blocked.
CAUSE:
A possible cause is that the large amounts of email subscriptions sent from Strategy Distribution Services were perceived as being Spam by Gmail. So the IP address was put into Gmail blacklist.
ACTION:
Follow Bulk Email Senders Guidelines as below for best practices to ensure that mail from bulk senders is delivered to Gmail users.
http://www.google.com/mail/help/bulk_mail.html
Contact Gmail support for further assistance if necessary.
WORKAROUND:
Use other mail services to receive distribution services emails.
Third Party Software Installation WARNING
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
