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KB45133: Only the Create Report icon is available under the Create section in MicroStrategy Web 9.x & 10.x


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SYMPTOM:
In Strategy Web 9.x & 10.x, only the Create Report icon is available under the Create section, as shown:

ka04W000000OeBrQAK_0EM4400000026Tr.png

Also, it is not possible to edit existing documents:

ka04W000000OeBrQAK_0EM440000002Q3M.png

CAUSE:
The Accessibility mode option is enabled in Web preferences, so some features is not available when this option is enabled.
ACTION:
In Web Preferences under the General section, disable the Accessibility mode option and set the Use Dynamic HTML? option to Determine automatically, due to this option is set to No when enabling the Accessibility mode:
 9.4.1:

ka04W000000OeBrQAK_0EM440000002Q3R.png

10.x:

ka04W000000OeBrQAK_0EM440000002Q3W.png

 
NOTE:
For additional information on the Accessibility mode, refer to the Strategy technical note:

  • KB7148 What is the 'Accessibility Mode' User Preference in MicroStrategy Web? 

 
 
 
 


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Knowledge Article

Published:

June 13, 2017

Last Updated:

June 13, 2017