SUMMARY:
This issue has been classified as a non-Strategy issue. The impact is limited to Strategy Enterprise Manager dataload process. There is a resolution provided in the ACTION field and additional references on the same symptom with different causes listed at the bottom of this technical note.
SYMPTOM:
Scheduled data load does not kick off even though MAEMETLS.exe process (Enterprise Manager Data Loader Service) appears running in Services. All other relevant settings are checked and are as per requirements.
CAUSE:
Some inconsistency with Citrix Server hosting the Enterprise Manager machine causes this issue. No additional details can be disclosed but the action provided below will resolve the issue.
ACTION:
Restart the Citrix server to address this issue. After this, the scheduled data loads run as expected.
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