KB45302: Custom formatting does not appear on axes values on a graph in Flash mode if Axes Number formatting is set to "From Grid" in MicroStrategy Web 9.4.1.

SYMPTOM:
Custom formatting does not appear on axes values on a graph in Flash mode if Axes Number formatting is set to "From Grid" in Strategy Web 9.4.1.
 
STEPS TO REPRODUCE:
In Strategy Web,

• Create a report with at least one metric.
• Create a document from the report.
• In Editable mode, right click on the grid and click Format.
• Change the Number formatting of the metric values to be Custom (Ex. #,###,##0,,.0"M")

• Switch the grid to a graph. Notice the values on the y-axis show the formatting.
  

• Right click on the graph and select Format.
• Under Number tab, select "All Axes" as the target and select "From Grid"
  

• Run document in Flash mode. Notice the formatting does not appear.
  

 
CAUSE:
This is a known issue for Strategy Web 9.4.1.
 
ACTION:
This issue does not occur in Presentation Mode, which is the default mode that Strategy Web 10.x runs the documents in. As seen in KB257502: New in MicroStrategy 10.1 - Interactive and Flash document view modes deprecated it is recommended to use this mode to run all documents moving forward.
WORKAROUND:
Use "Default" as the Number formatting for axes on the graph or run the document in a different mode than Flash.