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KB45348: "Failed to get SAP logon ticket" error message appears when using MDX Cube Catalog to connect to Database Instance for SAP BW 7 in MicroStrategy Developer 9.x


Stefan Zepeda

Salesforce Solutions Architect • Strategy


"Failed to get SAP logon ticket" error message appears when using MDX Cube Catalog to connect to Database Instance for SAP BW 7 in MicroStrategy Developer 9.x

SYMPTOM:
 
When launching MDX Cube Catalog to connect to instance for SAP BW 7, the following error message appears.
 
Sample Code/Error
2013-11-25 03:21:07.240-05:00 Connect failed. Login failed.
Error type: JCO layer error. JCOConnection.connect failed. java.lang.Exception: Failed to get SAP logon ticket
com.sap.conn.jco.JCoException: (103) RFC_ERROR_LOGON_FAILURE: Password logon no longer possible - too many failed attempts on xx.xx.xx.xx sysnr 00
 at com.Strategy.Database.JCO.JCOConnection3.createConnection(Unknown Source)
 at com.Strategy.Database.JCO.JCOConnection3.connect(Unknown Source)
 at com.Strategy.Database.JCO.JCOConnection.connect(Unknown Source)
. Connection String: APPSERVER=xx.xx.xx.xx;SYSNR=00;CLIENT=001;LANG=EN;JCO;UID=username;. Connection String: APPSERVER=xx.xx.xx.xx;SYSNR=00;CLIENT=001;LANG=EN;JCO;UID=username;
 
 
 
CAUSE:
 
The user was connecting with the wrong password and the account is locked due to too many failed login attempts.
 
ACTION:
 
Contact SAP Administrator to unlock the account.
 
 
 
 
 


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Knowledge Article

Published:

April 11, 2017

Last Updated:

April 11, 2017