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KB45489: Subscriptions for disabled accounts are not shown in MicroStrategy Developer 9.x - 10.x


Stefan Zepeda

Salesforce Solutions Architect • Strategy


Subscriptions for disabled accounts are not shown in MicroStrategy Developer 9.x - 10.x

SYMPTOM:

When viewing subscriptions in Strategy Developer 9.x - 10.x (Administration > Configuration Managers > Subscriptions), only subscriptions for active users are shown:

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If a user's account has been disabled, their subscription will not be shown in this list. There currently is no possibly to show deactivated subscriptions, without enabling at least one associated user.
 

CAUSE:

This is working as designed. If the users associated to a subscription are disabled, the subscription is not active and therefore not shown. This section only shows active subscriptions.


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Knowledge Article

Published:

June 9, 2017

Last Updated:

June 9, 2017