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KB45690: "%1 referred object is not found in connectivity pool." error message appears when executing a report services document in MicroStrategy Web 9.x


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This article details the actions necessary to resolve the following error "%1 referred object is not found in connectivity pool." This is encountered when executing a report services document in MicroStrategy 9.x

SYMPTOM:
"%1 referred object is not found in connectivity pool." error message appears when executing a report services document in Strategy Web 9.x.
In DSSErrors.log, the following error is recorded:
Sample Code/Error


Pool::Add: single object size 209544KB is greater than max memory consumption limit 204800KB. The Maximum RAM for Working Set cache limit has been exceeded with this request.


CAUSE:
It is caused by insufficient working set cache memory. The default maximum RAM for working set cache is 200MB.
ACTION:
Increase working set cache memory setting from Intelligence Server Configuration > Governing Rules > Working set, as shown below:

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Knowledge Article

Published:

May 31, 2017

Last Updated:

May 31, 2017