SUMMARY
This issue has been diagnosed as a defect in Strategy. The issue is specific to Strategy Analytics Platform (9.4.x) after upgrading from a previous version. The issue do not seem to cause any issues in the product, as the server starts correctly and reports can be run. As of now, there are no workarounds for this problem.
SYMPTOM:
A user upgrades Strategy from version 9.2.x to Strategy Analytics Platform 9.4.x. Upon completion of a successful upgrade and Intelligence Server configuration, the user starts the server and notices that the DSSErrors.log is populating with a specific error message numerous times:
2013-11-05 03:54:38.099-05:00 [HOST:MSTRTEST][PID:0000][THR:0000][Object Server][Error][0x80041019] Item '[XXXXXXXXXX]' cannot be found.
2013-11-05 03:54:38.099-05:00 [HOST:MSTRTEST][PID:0000][THR:0000][Object Server][Error][0x80041019] Item '[XXXXXXXXXX]' cannot be found.
2013-11-05 03:54:38.099-05:00 [HOST:MSTRTEST][PID:0000][THR:0000][Object Server][Error][0x80041019] Item '[XXXXXXXXXX]' cannot be found.
2013-11-05 03:54:38.099-05:00 [HOST:MSTRTEST][PID:0000][THR:0000][Object Server][Error][0x80041019] Item '[XXXXXXXXXX]' cannot be found.
The errors populate during the Intelligence Server start up at the point where project loading begins. The same error may appear anywhere from 20 to 100 times. However, the error message does not seem to have any impact on the application. The server starts up, the user can connect to projects and reports run without any issue.
NOTE: The user doesn’t necessarily have to do a full upgrade to 9.4.x to see the errors. If the Intelligence Server is configured to connect to the 9.4.x metadata, the errors will appear in the DSSErrors.log.
CAUSE:
This is a known issue in Strategy Intelligence Server 9.4.x upgrades. However, the root cause of this issue is unknown at this time. Strategy is currently working to analyze a root cause and provide a fix.
ACTION:
Contact Strategy Technical Support for an update on the status of the issue. Currently this issue is still being reviewed for root cause by our Technical support team and a solution or workaround is not yet available. Click
here for contact information
TO LEARN MORE:
There are other situations where the DSSErrors.log will repeatedly populate possible invalid information. For more information, see the following:
KB35742 - "Table or view does not exist" and "Ignoring failed drop table SQL execution. DROP TABLE TMP_0319" errors appear in the DSSErrors.log and MACfgWiz.xml files when upgrading a metadata using the Strategy Configuration Wizard 9.0.x.
Additionally, see the following for more information about other errors that may populate the DSSErrors.log and what they mean:
KB19157 - 'System call' errors are found in the DSSErrors.log file on a Strategy Intelligence Server 9.x machine.
