KB45752: "To display the webpage again, the web browser needs to resend the information...previously submitted" error shows when clicking the browser refresh button to refresh a prompted document in MicroStrategy Web 9.x using Internet Explorer 9 and up

SUMMARY:
This technical note shows how to solve the issue where refreshing a Strategy document will produce the error "To display the web page again, the web browser needs to resend the information you've previously submitted". The cause described in this technical note is due to incorrect syntax of a Windows registry key. The impact is limited to Strategy Web 9.4.x-10.x product only Windows operating system, IIS 7 web server, and Internet Explorer 9 to 11. The correct solution is described in this document, and there are other solutions available here for similar errors.
 
SYMPTOM:
In Strategy Web 9.x or 10.x, the error below will pop up when the browser refresh button is clicked.  This happens in an Internet Explorer version 9 through 11 browser when refreshing prompted documents.

Windows Internet Explorer

To display the web page again, the web browser needs to resend information you've previously submitted.

If you were making a purchase, you should click Cancel to avoid a duplicate transaction.  Otherwise, click Retry to display the web page again. 

 

1. Open up Strategy Web in Internet Explorer version 9, 10, or 11.
2. Go to the Strategy Tutorial project.
3. Create a new document.
4. Add the "Prompted Category Sales Report" report as a dataset located in the following location:
   Shared Reports > Strategy Platform Capabilities > Intro BI Class > component Objects > Datasets
   
5. Click the IE browser refresh button.  The error should occur.

Video:
You can find a detailed video on how this issue is reproduced here:  Tech Note 45752. Steps to reproduce
 
CAUSE:
This is the expected occurrence in Internet Explorer 9 and up when trying to refresh a web-page that requires users to submit an input.  Input is required to be submitted when a prompt is included in Strategy.  This error message warns the end user that they might be submitting twice.
 
ACTION:
Instead of using the browser refresh button to refresh a report, the Strategy refresh or re-prompt button should be used.
  
ADDITIONAL TROUBLESHOOTING:
If the steps above do not resolve the issue, please consider calling Strategy tech support with the following information of troubleshooting already done:

• Results of testing with a user with the appropriate permissions to access Strategy Web, or with the Administrator user account if possible.
• Results or output of following the above Action steps.

Other resources with different solutions to the "Internet Explorer cannot display the web page":
Third Party Software Installation WARNING:
 The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
KB45752