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KB45839: Horizontal and vertical scroll bars flickering when changing panel using Internet Explorer 8 and MicroStrategy Web


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• Strategy


Horizontal and vertical scroll bars flickering when changing panel using Internet Explorer 8 and MicroStrategy Web.

SYMPTOM
 
After making a selector change that refreshes data on the target panel stack, followed by switching between panels of a panel stack using a panel selector, Internet Explorer 8 users might experience flickering horizontal and vertical scroll bars.
 
STEPS TO REPRODUCE
 
1. Create new document using a dataset that contains one attribute, e.g. Category.
2. Insert Panel Stack (PS1) and listbox selector (S1) as attribute selector for Category, targeting PS1.
 

ka04W000000OeFeQAK_0EM4400000026LV.png

 
3. Insert onto PS1 the following:
a. Panel Stack (PS2) with two panels
b. Link bar selector (S2) configured as panel selector targeting PS2.
 

ka04W000000OeFeQAK_0EM4400000026LX.png

 
4. Go to Tools > Document Properties and:
a. Under Document Properties > Document, disable "Automatically apply selector changes"
 

ka04W000000OeFeQAK_0EM4400000026Lb.png

 
b. Under Document Properties > Advanced > Panel Stacks (DHTML Only), change pre-load settings to "Current Panel Only of All Panel Stacks"
 

ka04W000000OeFeQAK_0EM4400000026LT.png

 
 
5. Run document in Interactive mode.
6. Select (ALL) elements in attribute selector S1 and apply changes by clicking the popup icon.
 

ka04W000000OeFeQAK_0EM4400000026LZ.png

 
7. Switch panels using panel selector S2.
 

ka04W000000OeFeQAK_0EM4400000026Ld.png

 
8. Repeat steps until horizontal and vertical scroll bars begin to flicker.
 

ka04W000000OeFeQAK_0EM4400000026Lc.png

 
 
Note: Issue only affects Internet Explorer 8.
 
 
CAUSE
 
 
This is a known issue with Strategy Web 9.x.
 
 
ACTION
 
 
Contact Strategy Technical Support for an update on this issue.
 
 
WORKAROUND
 
 
 
1. Under Tools > Document properties > Advanced > Panel Stacks select the option "All Panels of All Panel Stacks" instead of "Current Panel Only of All Panel Stacks"
2. Enable "Automatically apply selector changes" under Tools > Document properties > Document.
 
 
 
 
 


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Knowledge Article

Published:

June 12, 2017

Last Updated:

June 12, 2017