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KB45882: "This user session doesn't exist in server anymore. It might have been closed by the or Administrator, it has exceeded max idle time." error message appears when clicking on Data Explorer in MicroStrategy Desktop 9.4.1 - Developer 10.x


Stefan Zepeda

Salesforce Solutions Architect • Strategy


This article describes error KB45882: "This user session doesn't exist in server anymore. It might have been closed by the or Administrator, it has exceeded max idle time." when clicking on Data Explorer in MicroStrategy Desktop 9.4.1 - Developer 10.x

SYMPTOM:
The following error message is displayed when selecting any attribute within data explorer or selecting any attributes to add within a filter. While this error message appears to be related to the attribute elements not being able to be loaded from the data warehouse, users will find that a report can still successfully be run. 
 

ka02R000000kbkPQAQ_0EM440000002CUi.png

 


"This user session doesn't exist in server anymore. It might have been closed by the or Administrator, it has exceeded max idle time."

 
CAUSE:
This issue may have been caused by an inconsistent object list cache that has been saved in the Intelligence Server.
 
WORKAROUND:
In this particular case, this issue was resolved by deleting the Object Client cache as shown in the screenshot below and then restarting Desktop. 
 

ka02R000000kbkPQAQ_0EM440000002CUk.png

If this doesn't work, please contact Strategy Technical Support for further assistance.
 
 
 


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Knowledge Article

Published:

June 9, 2017

Last Updated:

June 9, 2017