KB46006: “Error in login. You cannot log in as Windows user” error message appears when trying to login using Windows authentication in MicroStrategy Web Universal 9.4.x and above deployed on a JSP Server

 
SYMPTOM:
Using Windows Authentication, the following error message appears when trying to login in Strategy Web Universal 9.4.1 and above deployed on a JSP Web Server.

Error in login
You cannot log in as Windows user. Please ask the Strategy Intelligence Server Administrator to link this Windows User account to an Intelligence Server User to ask them to set the Web Server properly.

<record>
<package>com.Strategy.webapi</package>
<level>SEVERE</level>
<miliseconds>1389716289166</miliseconds>
<timestamp>01/14/2014 13:18:09:166</timestamp>
<thread>7</thread>
<class>CDSSXMLServerSessionImpl</class>
<method>getWindowsNTSID</method>
<message>Unable to find DLL which supports NT authentication</message>
</record>

• KB30565: Does MicroStrategy Web Universal support NT Authentication?

 
ACTION:
Use Kerberos integrated authentication. For additional information, refer to the Strategy technical note:

• KB19110: How to configure MicroStrategy Intelligence Server Universal 9.4.1 and above for Kerberos (Integrated) authentication on Unix/Linux operating systems.

 
WORKAROUND:
As workaround, the LDAP Authentication can be used to connect to Active Directory using the LDAPv3 service. For additional information, refer to the Strategy technical note:

• KB12067: How to configure LDAP connectivity using Clear text (using OpenLDAP) or SSL (using OpenSSL) for MicroStrategy Intelligence Server 9.4.1 and above on Linux

Third Party Software Installation Warning:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
 
KB46006