KB46044: When the "Region and Language" settings for English (South Africa) in Microsoft Windows do not match the Intelligence Server default settings, Microsoft Office may display an incorrect character format in MicroStrategy Office 9.x.

SYMPTOM:
 
In Strategy 9.x, if the Microsoft Windows "Region and Language" setting is set to "English (South Africa)", running a grid report in Microsoft Office does not display the decimal values and percentage characters correctly. The user will see a comma "," instead of a period "." in the decimal value, and the percentage character is not diplayed for percentage values.
 
STEPS TO REPRODUCE:
 
Follow the steps below to reproduce the issue in Strategy Tutorial project:

• In Windows, go to Control panel > Clock, Language and Region > Region and Language > "Formats" tab > choose "English(South Africa)". In the 'Location' tab > Choose "South Africa".
   
  

• In the "Region and Language" window, click "Additional Settings..." at the bottom of the window. Note that in the "Numbers" tab, the "Decimal Symbol" is set to period (.) by default.
   
  

• From Microsoft Office, run a grid report that has decimal values. Notice that the decimal symbol for the decimal value is comma (,) instead of period. Also, the percentage character does not appear for percentage values.
   
  

• If, in step 2, the decimal symbol is changed to asterisk (*), then the output in the quick grid will show commas.  
  

CAUSE:
 
This is a known issue in Strategy 9.x.
 
ACTION:
 
Update to 9.4.1 Hotfix 1 to take advantage of the fix.