KB46163: "An error exists on this page. Acrobat may not display the page correctly." error message appears when exporting a document to PDF that contains a resized Vertical Line graph dataset in MicroStrategy Desktop 9.2.1m.

Salesforce Solutions Architect • Strategy

In MicroStrategy Desktop 9.2.1m, when exporting a document to PDF the following error may appear: "An error exists on this page."

SYMPTOM:
In Strategy Desktop 9.2.1m, when exporting a document to PDF the following error may appear:


An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem.

The document contains a Vertical Line type graph dataset where the height has been resized from the default value of 9 to 5.

CAUSE:
The cause of this issue is unknown as was unable to be reproduced in house.

WORKAROUND:
A workaround for this issue is to recreate the underline graph dataset and recreate the document using the new graph dataset. Contact Strategy Technical Support if if this does not resolve the issue.

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Knowledge Article

Published:

June 6, 2017

Last Updated:

June 6, 2017