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KB46188: The error "The image Map/Shape file cannot be found" is displayed in the Image Layout widget when running the document via mobile subscription in offline mode on iPad with MicroStrategy Mobile 9.4.1.


Community Admin

• Strategy


This document discusses about a known issue that the error "The image Map/Shape file cannot be found" is displayed in the Image Layout widget when running the document via mobile subscription in offline mode on iPad.

SYMPTOM:
 
The error "The image Map/Shape file cannot be found"  is displayed in the Image Layout widget when running the document via mobile subscription in offline mode on iPad with Strategy Mobile 9.4.1.
 
 
STEPS TO REPRODUCE:
 
Follow the steps below to reproduce the issue with Strategy Tutorial project:
 
1. Create a document with an Image Layout widget.
 
2. Create mobile subscription for the document.
 
3. Connect the mobile app to the mobile server, and go to the mobile subscription page on iPad. 
 
4. Turn on Airplane Mode on iPad, and go back to the mobile subscription page in Strategy Mobile. Run the document via mobile subscription. Note that the error "The image Map/Shape file cannot be found"  is displayed in the Image Layout widget.
 

ka04W000000OhoiQAC_0EM440000002A83.png

 
 
 

ka04W000000OhoiQAC_0EM440000002A86.png

CAUSE:
 
This is a known issue in Strategy Mobile 9.4.1.
 
 
ACTION:
 
Contact Strategy Technical Support for the latest status of the issue.
 
 
 
 


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Knowledge Article

Published:

April 11, 2017

Last Updated:

April 11, 2017