KB46212: The message received after creating a "Send Now" subscription from a report services document displays vertically in MicroStrategy Web.

• Strategy

When a user runs a document in Editable mode, a "Send Now" option is available from the Home menu. This brings up the subscription interface for users to send the document out through a delivery format of their choice. In MicroStrategy Web, after the user sends the subscription off, a success message appears, but its format is vertical rather than horizontal, when using Internet Explorer.

SYMPTOM:
When a user runs a document in Editable mode, a "Send Now" option is available from the Home menu. This brings up the subscription interface for users to send the document out through a delivery format of their choice. In Strategy Web, after the user sends the subscription off, a success message appears, but its format is vertical rather than horizontal, when using Internet Explorer, like shown below.

Sample Code/Error


Your request has been processed. Actual time for send now delivery will depend on availability of system resources and end result size.

CAUSE:
This issue is caused by running Internet Explorer in Compatibility View Mode.
Internet Explorer Compatibility View Mode is not a supported rendering mode. For more information refer to article KB43020: Is Internet Explorer in Compatibility View Mode supported for MicroStrategy Web 9.x and 10.x?

ACTION:
Disable Compatibility mode in Internet Explorer.

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Knowledge Article

Published:

July 11, 2017

Last Updated:

July 11, 2017