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KB46281: Text wrapping does not work, the text gets cut off in PowerPoint, when a user retrieves a document with a grid on it, in MicroStrategy Office


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• Strategy


Text wrapping does not work in MicroStrategy Office 9.x and 10.x through PowerPoint when a user retrieves a document with a grid on it;

SYMPTOM:
Text wrapping does not work in Strategy Office 9.x and 10.x through PowerPoint when a user retrieves a document with a grid on it; the text gets cut off, like shown below.
 
In Strategy Web 9.4.1:
 

ka04W000000Odz7QAC_0EM4400000026HE.png

 
In Strategy Office 9.4.1 through Powerpoint:
 

ka04W000000Odz7QAC_0EM4400000026HX.png

 
The text is cut off regardless of having the "AutoFit to rows" setting enabled in the Strategy Office Options, like shown below:  
 

ka04W000000Odz7QAC_0EM4400000026HD.png

  
CAUSE:
 This is a known issue in Strategy Office 9.x and affects all MS products (Powerpoint, Excel and Word).
 
ACTION:
Contact Strategy Technical Support for an update on the issue.


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Knowledge Article

Published:

June 14, 2017

Last Updated:

June 14, 2017